Refund policy

Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, uninstalled, unworn, with tags (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.

Change of Mind Returns
If you are returning an item due to a change of mind, the following conditions apply:
- A 20% restocking fee will be deducted from the refund amount.
- Original shipping fees are non-refundable.
- Return shipping costs are the responsibility of the customer.
- Items must be unused, uninstalled, unopened, and in original packaging.
- Items must be in resale condition.
- The restocking fee covers inspection, handling, repackaging, and processing costs.

Installed or Test-Fitted Items
Products that have been installed, test-fitted, modified, wired, mounted, or attempted to be installed are not eligible for change of mind returns.
This includes any item showing signs of use, fitting marks, grease, wiring damage, hardware installation, packaging damage, or incomplete returns.

How to Start a Return
To start a return, contact us at:
sales@maverickoverland.com.au

Returns must be sent to:
PO Box 230
Nerang
QLD 4211

If your return is approved, we will provide a return approval number and instructions. Items returned without approval will not be accepted.

Damages and Issues
Please inspect your order upon arrival and contact us immediately if your item is faulty, damaged, defective, or incorrect.

If a product is faulty, damaged in transit, not as described, or does not meet Australian Consumer Law guarantees, you are entitled to a repair, replacement, or refund. No restocking fees apply in these cases.

Exceptions / Non-returnable Items
The following items are not eligible for return unless required by Australian Consumer Law:
Custom or special order products
Products ordered specifically from overseas suppliers
Vehicle-specific or made-to-order parts
Clearance or sale items
Gift cards
Perishable goods
Personal care products
Hazardous materials, flammable liquids, or gases

If you are unsure about your item, please contact us before purchasing.

Special Order or Customer-Supplied Part Numbers
Parts that are specially requested, custom sourced, imported to order, or purchased using a customer-provided USA part number or SKU are final sale and not eligible for change of mind returns or refunds. Refunds or replacements will only be provided where required under Australian Consumer Law (for faulty or incorrect items).

Exchanges
We do not offer direct exchanges. The fastest way to get the correct item is to return the original product (subject to approval) and place a new order.

Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
If approved; refunds are processed to the original payment method within 10 business days.
Change of mind refunds will have the 20% restocking fee deducted prior to processing.

Please allow additional time for banks and payment providers to finalise the transaction.

If more than 15 business days have passed since approval, contact us at sales@maverickoverland.com.au